This disclosure applies to consumer accounts only. Electronic Funds Transfers may be one-time occurrences or may reoccur as directed by you. The Electronic Funds Transfers we are capable of handling are listed below. Some of these types of transfers may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this disclosure for future reference. As used in this disclosure, the words "you" and "your" mean the account holder(s) and "we," "us," "our," and "Bank" mean New South Federal Savings Bank.
Preauthorized Credits. You may use preauthorized electronic fund transfers to make certain direct
deposits to your checking or savings account(s).
Preauthorized Payments. You may make arrangements to pay certain recurring
bills directly from your checking or savings account(s).
Electronic Check Conversion and Electronic
Returned Check Charge. Your
check can result in an electronic funds transfer. This may occur at the point of purchase or when you provide your check
for payment by mail or other means. Your
check is scanned for information by the merchant or service provider. This information is then used to make a onetime
electronic transfer from your account. In the event your check is returned
for insufficient funds, a merchant or service provider may initiate an electronic
funds transfer to collect a fee for the returned check. Your authorization to make these types of electronic
funds transfers may be expressed in writing or implied through the posting
of a sign.
Access Device. The following
cards and/or personal identification numbers (PIN), passwords, or codes may
be used to initiate electronic fund transfers on your account:
Your
Automated Teller Machine (ATM) Card and/or PIN
Your
Visa
- Debit Card and/or PIN
Your
Internet Banking User Identification and Password
Your
Customer Service Center Telephone Transfers PIN
You
may use your account access device to:
Withdraw
cash from your checking, money market, or savings account(s)
Make
deposits to your checking, money market, or savings account(s)
Obtain
balance information for your checking, money market, or savings account(s)
Transfer
funds between your checking, money market, or savings accounts whenever you
request
Pay
for purchases at places that have agreed to accept your access device
Pay
bills directly by personal computer from your checking account in the amount
and on the days that you request
Some
of these services may not be available at all terminals.
You
may not use your access device for any illegal transaction.
Limitations
on Frequency of Transfers.
Money
Market Accounts. Transfers from a Money Market account to another
account or to third parties by preauthorized, automatic, telephone, or computer
transfer are limited to six per statement cycle with no more than three by
check, draft, debit card, or similar order to third parties.
Savings Accounts. Transfers from a savings account to another
account or to third parties by preauthorized, automatic, telephone, or computer
transfer are limited to six per statement cycle with no transfers by check,
draft, debit card, or similar order to third parties.
ATM Transactions. Cash withdrawals and transfers between your
accounts at an automated teller machine using your ATM Card and Pin or your
Visa®Debit Card and PIN are limited to five per business day.
ATM
Card Point-of-Sale Transfer Service. Purchases of goods and services
from participating merchants using your ATM Card are limited to five per business
day.
Visa®Debit Card Point-of-Sale Transfer Service. Purchases of goods and services
from participating merchants using your Visa®Debit Card are limited to five
per business day.
Visa®Debit Card Cash Advances. Use of your Visa®Debit Card to obtain a cash
advance is limited to once per business day.
Online
Bill Payment Service. Payments will be initiated or sent only on
a business day. Payments cannot be
made to payees outside of the United States or in a foreign country. You may not make a payment of alimony, child
support, taxes, or other governmental fees or court directed payments through
the Online Bill Payment Service.
For
security reasons, there are other limits on the number of transfers you may
make using ATMs and point-of-sale transfer service.
Limitations
on Dollar Amounts of Transfers.
Cash
Withdrawals. You may withdraw up to $500.00 each business
day at an automated teller machine using your ATM Card and PIN or your Visa®Debit Card and PIN.
ATM
Card Point-of-Sale Transfer Service. You may purchase up to $250.00
in goods and services, including cash back, from participating merchants each
business day using point-of-sale transfer services.
Visa®Debit Card Point-of-Sale Transfer Service. You may purchase up to $500.00
in goods and services, including cash back, from participating merchants each
business day using point-of-sale transfer services.
Visa®Debit Card Cash Advances. You may obtain one cash advance of up to $250.00
each business day using your Visa®Debit Card.
Online
Bill Payment Service. You may make payments in any amount from $1.00
to $9,999.99 using our Online Bill Payment Service. The maximum amount of the payments that you
can send out per business day is $20,000.00.
For
security reasons, there are other limits on the amount of withdrawals you
may make using ATMs and point-of-sale transfer service.
Direct Deposits. We
will not charge you for preauthorized deposits to any account.
ATM Fees. You may be charged a fee for certain
ATM transactions. Please refer to
the applicable Truth-in-Savings Disclosure and the current Fee Schedule to
determine which fees apply to your account.
ATM Surcharges. When
you use an ATM not owned by us, you may be charged a fee, typically referred
to as a "surcharge," by the ATM operator and/or network. You may be charged a fee for a balance inquiry
even if you do not complete a fund transfer. Any surcharge imposed by the ATM operator and/or network is in addition
to any ATM transaction fee that we may impose.
Visa®Exchange Rate: If
you incur a charge in foreign currency, the charge will be converted by Visa®into an amount in U.S. dollars using the procedures in the Visa®Operating
Regulations in effect at the time the transaction is processed. Because of fluctuations in foreign exchange
rates, the conversion rate in effect on the processing date may differ from
the rate in effect on the transaction or posting date.
(a) Consumer liability.
* Generally. Tell us AT ONCE if
you believe your access device has been lost or stolen. Telephoning is the
best way of keeping your possible losses down. You could lose all the money
in your account (plus your maximum overdraft line of credit, if applicable.)
If you believe your access device has been lost or stolen, and you tell us
within 2 business days after you learn of the loss or theft, you can lose
no more than $50 if someone used your access device without your permission.
If you do NOT tell us within 2 business days
after you learn of the loss or theft of your access device, and we can prove
we could have stopped someone from using your access device without your permission
if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that
you did not make, tell us at once. If you do not tell us within 60 days after
the statement was mailed to you or made available online, you may not get
back any money you lost after the 60 days if we can prove that we could have
stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a
hospital stay) kept you from telling us, we will extend the time periods.
* Additional Limit on Liability for Visa®-branded Card.
Unless you have been grossly negligent or have engaged in fraud, you will
not be liable for any unauthorized transactions using your lost or stolen
Visa®-branded Card. This additional limit on liability does not apply to ATM
transactions, to transactions using your Personal Identification Number which
are not processed by VISA®, or to commercial card transactions.
(b) Contact in event of unauthorized transfer. If you believe your access device has been lost or stolen or that someone
has transferred or may transfer money from your account without your permission,
call us at the toll-free number
listed below or write to us at the address listed below.
(c) Business days. For purposes of these disclosures, our business days
are Monday through Friday. Holidays
are not included.
(a) Preauthorized credits. If you have arranged to have direct deposits
made to your account at least once every sixty (60) days from the same person
or company, you can call us toll-free at 1-888-NEWSOUTH (1-888-639-7688) to
find out whether or not the deposit has been made.
(b) Periodic statements. If your account is not accessible via the Internet,
you will get a monthly account statement covering your checking account and
your money market account. You will
also get a monthly account statement covering your savings account unless
there are no transfers in a particular month to or from your savings account. In any case, you will get the statement covering your savings account
at least quarterly. If your account is accessible via the Internet,
online statements are available 24 hours a day, 7 days a week. See Truth-in-Savings Disclosure and current
Fee Schedule for fees that apply to paper statements for accounts accessible
via the Internet.
(a) Right to stop payment and procedure for doing
so. If you have
told us in advance to make regular payments out of your account, you can stop
any of these payments. Here is how: Call us or write to us at the toll-free number or address listed below
in time for us to receive your request three (3) business days or more before
the payment is scheduled to be made. If
you call, we may also require you to put your request in writing and get it
to us within fourteen (14) days after your call.
(b) Notice of varying amounts. If these regular payments may vary in amount,
we or the person you are going to pay will tell you ten (10) days before each
payment when it will be made and how much it will be. You may choose instead to get this notice only
when the payment will differ by more than a certain amount from the previous
payment or when the amount would fall outside certain limits that you set.
(c) Liability for failure
to stop payment of preauthorized transfer. If you order us to stop one of these payments
three (3) business days or more before the transfer is scheduled, and we do
not do so, we will be liable for your losses or damages as provided by federal
law.
(d) Charges for stop payments. For each stop payment you request, we will
charge you our standard stop payment charge as shown on the current Fee Schedule
at the time of your stop payment request.
If we do not complete a transfer
to or from your account on time or in the correct amount according to our
agreement with you, we will be liable for your losses or damages as provided
by federal law. However, there are
some exceptions. We will not be liable
for instance: (1) if, through no fault of ours, you do not have enough money
in your account to make the transfer; (2) if you have a line of credit and
the transfer would cause you to go over the credit limit; (3) if the automated
teller machine where you are making the transfer does not have enough cash;
(3) if the terminal or system was not working properly and you knew about
the breakdown at the time the transfer should have occurred; (4) if circumstances
beyond our control (such as fire or flood) prevent the transfer, despite reasonable
precautions that we have taken; or (5) if the funds in your account are subject
to a court order or other restriction preventing the transfer. There may be other exceptions stated in our agreements with you.
We will disclose information to third parties
about your account or the transfers you make: (1) where it is necessary for
completing transfers;(2) in order to verify the existence and condition of
your account for a third party, such as a credit bureau or merchant;(3) in
order to comply with government agency or court orders; (4) if you give us
your written permission; or (5) as disclosed in our Privacy Notice.
In case of errors or questions
about your electronic transfers: Telephone us at the toll-free number listed
below or write to us at the address listed below as soon as you can if you
think your statement or receipt is wrong or if you need more information about
a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the
FIRST statement on which the problem or error appeared. (1) Tell us your name
and account number; (2) Describe the error or the transfer you are unsure
about, and explain as clearly as you can why you believe it is an error or
why you need more information; and (3) Tell us the dollar amount of the suspected
error. If you tell us orally, we may
require that you send us your complaint or question in writing within ten
(10) business days.
We will generally tell you the results of our
investigation within 10 business days after we hear from you. However, we
will tell you the results of our investigation within 5 business days for
a Visa®Debit Card point-of-sale transaction and within 20 business days for
a new account. We will correct any
error promptly. (Your account is considered
a new account for the first 30 days after the first deposit is made, unless
each of you already has an established account with us before this account
is opened.)
If we need more time, however, we may take
up to 45 days to investigate your complaint or question. We may take up to
90 days if the transfer involved a new account, a point-of-sale transaction,
or a foreign-initiated transfer. If
we decide to do this, we will credit your account within 10 business days
for the amount you think is in error, so that you will have the use of the
money during the time it takes us to complete our investigation. However,
we will credit your account within 5 business days for Visa®Debit Card point-of-sale
transaction and within 20 business days if the transaction involved a new
account. If we ask you to put your
complaint or question in writing and we do not receive it within 10 business
days, we may not credit your account.
We will tell you the results within three business
days after completing our investigation. If we decide that there was no error,
we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NEW SOUTH FEDERAL SAVINGS BANK
DEPOSIT SERVICES
2000 CRESTWOOD BLVD.
BIRMINGHAM, ALABAMA 35210
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: 1-888-NEWSOUTH (1-888-639-7688)